Thank you for choosing Crystal by Khrystle. We are committed to providing you with high-quality products and a seamless shopping experience. In the event that you need to return a product or request a refund, please read our policy outlined below:
1. Returns
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include a copy of your purchase receipt or proof of purchase with your return.
To initiate a return, please follow these steps:
- Contact our customer service team at info@khrystlerea.com within 30 days of receiving your order, and provide details about the item you wish to return.
- Our customer service team will provide you with instructions on how to proceed with the return.
- Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your return.
If your return is approved, you may choose one of the following options:
- Exchange: We will replace the returned item with a product of equal value from our store.
- Refund: We will issue a refund to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be processed and reflected in your account.
Please note that return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or error on our part.
2. Refunds
If you are requesting a refund for a returned item, the refund will be processed using the original method of payment. Please allow 5-10 business days for the refund to appear in your account.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team at info@khrystlerea.com within 7 days of receiving your order. We may request photos or other documentation to assess the damage or defect. We will provide instructions for returning the item, and upon inspection, we will offer you the option of a replacement or a full refund, including shipping costs.
4. Order Cancellation
If you need to cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel the order and issue a refund. If the order has already been shipped, you will need to follow our standard return process.
5. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Custom or personalized items
- Digital Downloads
- Reiki Sessions
Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer service team at info@khrystlerea.com. We are here to assist you and ensure that you have a satisfying shopping experience with Crystal by Khrystle.
